Customer Service

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Click Here To View The Manufacturer Manuals

Alpha measures success one happy customer at a time.  That’s why we hire the best technicians, invest in training, provide the best tools, and encourage feedback from our customers. 


Alpha has a fully staffed, local office with a working knowledge of your system and trained service technicians on-call 24 hours a day, 7 days a week

New System FAQ's


  1. Does a quality, code-compliant installation cost more?
    • NO!
    • Creative design and careful selection of appropriate technologies can offer savings over a “one-size-fits-all” approach.
    • Proper installation means better customer satisfaction
    • Building Costs are there for safety.
    • Protection of life and property is our primary goal.

  2. Is it better to lease a system or is it better to own?
    • Leased systems, with higher monthly rates, will result in higher costs to you over time.
    • Leased equipment is often not new equipment and may be more prone to failure.
    • Owned systems come with a full one-year warranty.
    • Owned systems allow you the option to shoose the most competitive and responsive service provider (and we're betting you'll agree that's Alpha)

  3. Do I have to sign a 5-year monitoring agreement?
    • NO!
    • Most of our customers prefer a 3-year agreement and we guarantee that rates will remain the same through the length of that agreement.

We Proudly Serve All of the Following Areas:

  • Arroyo Grande 93420, 93421
  • Pismo Beach 93448, 93449
  • Avila Beach 93424
  • Nipomo 93444
  • Santa Maria 93454, 93458
  • Orcutt 93455, 93457
  • Lompoc 93436, 93438
  • Vandenburg 93427
  • Los Alamos 93440
  • Buellton 93441
  • Goleta 93110, 93111, 93116, 93118
  • Gaviota 93117
  • San Luis Obispo 94301 93405 93412
  • San Miguel 93451
  • San Simeon 93452
  • Cal Poly 93407
  • Santa Margarita 93453
  • Ragged Point 93452
  • Atascadero 93422
  • Templeton 93465
  • Creston 93432
  • Shandon 93461
  • Paso Robles 93446, 93447
  • San Miguel Solvang 93463
  • Santa Ynez 93460
  • Los Olivos 93441
  • Ballard 93463
  • Harmony 93435
  • Oceano 93445
  • New Cuyama 93254
  • Morro Bay 93442, 93443
  • Los Osos 93402, 93412
  • Guadalupe 93434
  • Grover Beach 93433, 93483
  • Cholame 93461
  • Cayucos 93430
  • Cambria 93428
  • Adelaide 93446

MANUFACTURERS USER MANUALS


Click the model number to view and right click to download the user manual for your system.


ADEMCO


DMP


FCI



MONACO


NOTIFIER